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Your questions, answered

Providers and Care

How often can I meet with the care team?
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You can meet with your care team as much as you need in order to achieve your health goals. Most patients talk with their care team weekly or monthly via messaging, and receive responses within 24 hours. You can also schedule video visits with your care team as needed.

Can I still see my regular doctor? If so, how does Marley work with them?
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Yes, we can work with your existing doctors to help you achieve your health goals. If wanted, we will send a letter to your regular doctor introducing Marley Medical, and will share information with them any medication changes and on your progress, so they are informed about your care. Our goal is to help you achieve your health goals, and working with your existing doctors and care teams will help you be successful.

How do I get my labs if this is virtual?
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We are a fully functional medical clinic and can order labs just like your current doctor. We will work with you to find the most convenient lab closest to you, and we will send all lab orders to the lab of your choice. The lab will ask you for your insurance information, and you will just pay your standard co-pay or co-insurance for labs.

Can your doctor be my primary care doctor?
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No. We are a care clinic specializing in heart health (weight, diabetes, cholesterol, and hypertension). We work with existing doctors you currently work with.

Can I enroll if I have Type 1 Diabetes?
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At this time we are unable to manage people who have Type 1 Diabetes. As we grow our new clinic we plan to expand our scope and hope to be able to help people who take insulin in the near future.

Insurance and Billing

How much does this cost?
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Marley Medical accepts most health plans as described below. Without insurance we currently charge all patients $90 / month for access to Marley Medical. There are no additional or hidden fees or charges. For medications and labs you will pay out of pocket. You can cancel at any time, and there are no fees to cancel.

Do you accept Medicare?
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Yes! We accept Traditional Medicare and most Medicare Advantage Plans. If you have Medicare, you will be charged your normal co-pay or co-insurance for primary care, depending on your plan. Many patients with Medicare Advantage or Medicare Supplement plans will pay $0 for our services. You will not pay anything to Marley on top of your standard co-pay or co-insurance.

Do you accept health insurance?
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Yes! Marley accepts most health insurance plans, including employer-sponsored insurance, Medicare and most Medicare Advantage plans. If we are in-network with you plan, we will charge your normal co-pay or co-insurance for primary care, depending on your plan. You will not pay anything to Marley on top of your standard co-pay or co-insurance. Please reach out to our team to learn if we’re in-network with your plan!

Which health insurance plans do you currently accept?
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Below are the insurance plans that we accept for our medical services across our states:

Aetna
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Most HMO, EPO, POS, PPO plans, as well as Medicare Advantage plans

Anthem & Blue Cross Blue Shield
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Most PPO plans, as well as Medicare Advantage plans

United Healthcare
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Most HMO, EPO, POS, PPO plans, as well as Medicare Advantage plans

We also accept the following payers in select states:
Ambetter (Missouri)
Cigna (Missouri)
Humana (Wisconsin)
Priority Health (Michigan)

Can I cancel after I join Marley Medical?
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Yes. You can cancel at any time, and there are no fees or penalties to cancel.

Technical Support

What technology do I need to work with Marley Medical?
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You will only need access to the internet, via a computer, smartphone or tablet.

Can I have all my visits over the phone or do I have to use video?
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After your initial visit with a Marley Medical provider, which is a video visit, you can choose how you would like to communicate with your care team. We can work with you using messaging, phone calls and video visits, or any combination of those communication channels.

Are you available in all 50 states?
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We are currently accepting patients in Illinois, Michigan, Minnesota, Ohio, and Wisconsin. We are adding new states as quickly as possible. You can signup here to be notified when we are available in your state.

Still have questions?
You can contact our team directly. We’d be happy to assist you.

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Our world class team of physicians, nurses, and pharmacists will design a personalized care plan that works for you and your lifestyle.