Your questions, answered

Providers and Care

How often can I meet with the care team?

You can meet with your care team as much as you need in order to achieve your health goals. Most patients talk with their care team weekly or monthly via messaging, and receive responses within 24 hours. You can also schedule video visits with your care team as needed.

Can I still see my regular doctor? If so, how does Marley work with them?

Yes, we can work with your existing doctors to help you achieve your health goals. If wanted, we will send a letter to your regular doctor introducing Marley Medical, and will share information with them any medication changes and on your progress, so they are informed about your care. Our goal is to help you achieve your health goals, and working with your existing doctors and care teams will help you be successful.

How do I get my labs if this is virtual?

We are a fully functional primary care clinic and can order labs just like your current doctor. We will work with you to find the most convenient lab closest to you, and we will send all lab orders to the lab of your choice. The lab will ask you for your insurance information, and you will just pay your standard co-pay or co-insurance for labs.

Can your doctor be my primary care doctor?

Yes. We are a primary care care clinic, but without an office. We can work with existing doctors you currently work with, or we can handle your primary care needs while referring you to in person care or specialists, as needed.

Does the doctor treat other conditions?

Yes, we are a fully functional primary care clinic and can help treat most conditions you would expect from primary care. However, Marley is different in that we only focus on people with high blood pressure, high cholesterol, type 2 diabetes and/or weight challenges. So we have gotten really good at understanding people like you and the other conditions you might be managing.

Insurance and Billing

How much does this cost?

We currently charge all patients $20 / month for access to Marley Medical. There are no additional or hidden fees or charges. For medications and labs you will pay your standard insurance co-pay. You can cancel at any time, and there are no fees to cancel.

Do you accept medicare?

Beginning in 2023, we will accept Traditional Medicare (and Medicare Advantage Plans), and then will charge your normal co-pay or co-insurance for primary care, depending on your plan. Many patients with Medicare Advantage or Medicare Supplement plans will pay $0 for our services. You will not pay anything to Marley on top of your standard co-pay or co-insurance.

Do you accept health insurance?

Beginning in 2023, we will accept health insurance, including employer-sponsored insurance, Traditional Medicare, Medicare Advantage Plans and Medicaid. At that time we will charge your normal co-pay or co-insurance for primary care, depending on your plan. You will not pay anything to Marley on top of your standard co-pay or co-insurance.

Can I cancel after I join Marley Medical?

Yes. You can cancel at any time, and there are no fees or penalties to cancel.

Technical Support

What technology do I need to work with Marley Medical?

You will only need access to the internet, via a computer, smartphone or tablet.

Can I have all my visits over the phone or do I have to use video?

After your initial visit with a Marley Medical MD, which is a video visit, you can choose how you would like to communicate with your care team. We can work with you using messaging, phone calls and video visits, or any combination of those communication channels.

Are you available in all 50 states?

We are currently accepting patients in Illinois, Michigan, Minnesota, Ohio, and Wisconsin. We are adding new states as quickly as possible. You can signup here to be notified when we are available in your state.

Still have questions?
You can contact our team directly. We’d be happy to assist you.

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Our world class team of physicians, nurses, and pharmacists will design a personalized care plan that works for you and your lifestyle.